Returns and Cancellations Policies & Requirements - Please read carefully before making a purchase:
- Cancellations are subject to a 15% restocking fee. Once the order is shipped orders can no longer be cancelled. Email decoratorcrafts@gmail.com immediately if you want to cancel your order.
- We must be notified prior to returning the item at decoratorcrafts@gmail.com.
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SALE items or special order items are final sale and not returnable
- Item must be returned within 15 days of receipt (this is due to the seasonal nature of our products).
- Item must be in same condition that it was received in i.e. all tags and packing materials intact.
- Refunds are accepted and will be processed upon receipt of the undamaged, returned items. A 15% restocking fee will be applied to refunded orders. Return shipping is to be paid by the customer.
- Shipping fees for returned items are the expense of the buyer and will not be refunded. If the return package is lost in transit then DecoratorCrafts will not be held liable.
- Refund will be made back to the original source of payment.
- Refunds on items that qualified for free shipping, will be reduced by the amount of our original shipping cost.
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If at any time you have questions,please contact us by e-mail at decoratorcrafts@gmail.com. We will respond within 48 hours.
Shipping Info:
Delivery times are based on the day order is shipped. For instance, 2-day shipping, means two business days after the order is shipped, not two days from the date the order was placed.
Shipping prices are based on weight and package size.
- Free shipping on orders over $150 - Carrier will be chosen at the discretion of DecoratorCrafts.
- Please note that once your order has been processed, no changes will be accepted.
- Multiple orders are not guaranteed to be combined nor Shipping credits for multiple orders.
- Damaged items will be replaced upon receipt of proof of damage. Please email decoratorcrafts@gmail.com with a picture of the damaged item as proof. We will replace the item if still in stock. If the item is no longer available, then we will issue you a refund for the cost of the damaged item.
- For the use of coupons, gifts, or similar promotions - only one promotion will be applied per order. We can not change the discount once used, so please take this into consideration when placing your order. If you forget to enter your code at checkout then you will need to use it on your next purchase as we will not be able to refund you.
- Digital products are not refundable once opened. Please refer to descriptions of each individual product for a brief overview of each item.
Apparel items are shipped from a different location. Please allow 7-10 business days from the date the order is placed as these items are custom made to order. For orders outside of the US please allow 7-21 days.
Please be extremely careful when entering your address for shipping and billing. Any correction in an address that a carrier has to make once the package has left us, results in a charge of around $13.00 that will be applied to your card if you gave an incorrect address. If the mistake was ours, of course there is no additional charge to you.
Shipping Time:
Most of the year, orders are shipped within 24-48 hours of receipt. The exception comes during the peak holiday season and when there is a great influx of newly arriving merchandise. Please plan for additional time during these peak times and emailing us for an estimate will only slow us down. You will receive an email with shipping details including tracking once your package has shipped.
International Shipping:
The amount charged for shipping on our site at the time of checkout, only includes the actual shipping charge, getting it from us to you. You will be responsible for any additional charges in the form of Duties, Taxes, or other extra fees charged.
Due to high shipping charges, if anything is wrong with your order, (e.g. Product arrives broken or defective) we cannot reship any items. We can only provide a refund or store credit*
