Refund policy

Returns, Refunds and Cancellations - Please read carefully before making a purchase: 

• Cancellations are subject to a 15% restocking fee.  Once the order is shipped orders can not be cancelled.
• We must be notified prior to returning any item(s) by emailing us at decoratorcrafts@gmail.com explaining why you want to proceed with a return.  We will provide you with the return address once the return has been authorized by us. We will respond to you within 48 hours.
• SALE items or special order items are not returnable.  No exceptions
  
• Item(s) must be returned within 10 days of receipt (this is due to the seasonal nature of our products).  Please note the 10 days does not start based on the date you email but rather the date that you purchased the return label.  No exceptions.
  
• Item(s) must be in same condition that it was received in i.e. all tags and packing materials intact.
  
• Authorized refunds will be processed upon receipt of the undamaged, returned items. A 15% restocking fee will be applied to refunded orders. Return shipping is to be paid by the customer.
  
• Shipping fees for returned items are at the expense of the buyer and will not be refunded.
  
• Refund will be made back to the original source of payment.
  
• Refunds on items that qualified for free shipping, will be reduced by the amount of our original shipping cost if the return amount brings you under the original free shipping amount of $150.
  
• Abuse of this policy can lead to being banned with shopping from us in the future and is at the discretion of DecoratorCrafts.
• If at any time you have questions, please contact us by e-mail at  decoratorcrafts@gmail.com.  We will respond within 48 hours.