Refund policy

Returns and Cancellations Requirements - Please read carefully before making a purchase: 

• Cancellations are subject to a 15% restocking fee.  Once the order is shipped orders can not be cancelled.
• We must be notified prior to returning the item.
• SALE items or special order items are not returnable
  
• Item must be returned within 15 days of receipt (this is due to the seasonal nature of our products).
  
• Item must be in same condition that it was received in i.e. all tags and packing materials intact.
  
• Refunds are accepted and will be processed upon receipt of the undamaged, returned items. A 15% restocking fee will be applied to refunded orders. Return shipping is to be paid by the customer.
  
• Shipping fees for returned items are the expense of the buyer and will not be refunded.
  
• Refund will be made back to the original source of payment.
  
• Refunds on items that qualified for free shipping, will be reduced by the amount of our original shipping cost.
  
• If at any time you have questions, please contact us by e-mail at  decoratorcrafts@gmail.com.  We will respond within 48 hours.